Terms & Conditions
We are committed to ensuring your satisfaction with any product you have ordered from us. Once the order is dispatched from our warehouse will not be refunded/ cancelled unless it has non-repairable manufacturing damages
Product damaged or defective:
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you must notwithstanding your warranty rights, immediately lodge a complaint with Home Town on its Customer care help line at +1(855)535-5569, and refuse to accept the delivery. You must also contact us immediately, so that, we may assert our rights, if any, vis-a-vis the shipping agent. Hidden defects must again not withstanding any warranty rights be reported to us immediately on detection, so that any warranty claims against upstream suppliers can be asserted. You may return the product unused, and in the same (unused) condition as you have received it, in its original packaging along with original contents (with all accessories of polythene / charger / carton box / Manual, and such other contents depending on the product ordered), labels or relevant seal, for a refund or an exchange, within 96hrs from the date on which these goods are delivered. Should you decide to exercise your right to return purchased products, Home Town will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status or damaged.
- Please do not accept delivery of any item if you notice any apparent damage or deep damage. Please contact customer care if you open the packaging and discover that the item is damaged.
- Products damaged while being used do not qualify for a refund or replacement. (Product warranty to be taken up with respective brand/HT service centre to be highlighted)
- If the product was not received in good condition we may repair/replace the product under warranty terms, however in case we are unable to replace the damaged/defective product we may initiate other or offer alternate product with mutual consent on returning old product. Replacement of product may depend upon the availability of the product.
- In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges if applicable to that item.
Note: Products that have been assembled and/or installed cannot be returned or replaced, in case any manufacturing defect, the product will be repaired under normal warranty terms
Return it through Courier Collection:
You may contact our Customer Care within 48hrs of having received the product and request a return/exchange (As per the policy mentioned above).We shall arrange for the products to be collected from the delivery address through courier and shall process the return/exchange subject to receipt of the products at our end in unused condition and in its original packaging along with the invoice, failing which return/ exchange or refund may not be possible.
For returns through courier collection; you will be given a docket number at the time of collecting the products, which is to be retained for future reference.